HRT Rider Training Refunds Policy
Once you have booked your day with HRT Rider Training, we’d like to think that you’ll do all that you can to honour that booking and attend the event. We do understand, however, that things change and sometimes you may not be able to attend.
If you chose the Refundable Ticket option when buying your ticket, you can get a full refund for a large range of reasons if you’re unable to attend. This refund will come from Refundable.me, a service we’ve partnered with to provide refunds where needed. The full list of reasons is available here.
We don’t get automatically notified if you process a refund through this service – please drop us a line to let us know you won’t be coming so that we don’t spend time waiting for you.
If you chose not to add the Refundable Ticket option when buying your ticket then in most circumstances we unfortunately won’t be able to give a refund – Cadwell Park charge us for the track whether you turn up or not.
If you can’t make it but can sell your place to a friend that’s great. We’d rather have a full day, so just contact us with the details of your friend and we’ll update the booking to be in their name.
If we have to cancel a planned day because of Covid restrictions we’ll do our best to arrange an alternative date. We’ll move your booking to this new date automatically and let you know, but if it causes you a problem just tell us and we’ll offer you a refund. There are certain costs that we can’t get back if this happens, so we may ask nicely if you’d mind accepting a refund of a few pounds less than the full ticket price you paid to help us cushion the loss.
If we’re not able to arrange a new date we’ll offer you the choice of a refund or a credit for the future (and early access to the booking system for next time around too – quite handy given how quick we sell out!). Fingers crossed the Covid disruption days are almost behind us.
If you contract Covid, or are isolating as a contact of someone who has, and are unable to attend then please make use of the Refundable Ticket system to get your refund, or sell your place to a friend and let us know.
What if it’s raining though?
Forecast rain has never stopped us riding or cancelled an event – in fact its often a great way to start the day!
If it snows, then we might think again, but otherwise we’ll be there whatever the weather. Hopefully you will too.
HRT Rider Training understands the value of privacy, and will therefore only use the information you give us to process your booking and provide a quick and convenient service to you in the future.
We may contact you about future HRT events and news, but will never pass your details to a third party without your agreement. You’ll always be able to unsubscribe from any communication you recieve.