HRT Rider Training Refunds Policy
Once you have booked your day with HRT Rider Training, we’d like to think that you’ll do all that you can to honour that booking and attend the event. We do understand, however, that things change and sometimes you may not be able to attend. In most circumstances we unfortunately won’t be able to give a refund – Cadwell Park charge us for the track whether you turn up or not.
If you have a really good reason, and it’s not too close to the day, we may at our discretion decide to offer a refund. If this happens, we’ll deduct £10 from the refund to cover the fees we get charged.
If you can’t make it but can sell your place to a friend that’s great. We’d rather have a full day, so just contact us with the details of your friend and we’ll update the booking to be in their name.
If we have to cancel a planned day because of Covid restrictions we’ll do our best to arrange an alternative date. We’ll move your booking to this new date automatically and let you know, but if it causes you a problem just tell us and we’ll offer you a refund. There are certain costs that we can’t get back if this happens, so we may ask nicely if you’d mind accepting a refund of a few pounds less than the full ticket price you paid to help us cushion the loss.
If we’re not able to arrange a new date we’ll offer you the choice of a refund or a credit for the future (and early access to the booking system for next time around too – quite handy given how quick we sell out!). Fingers crossed the Covid disruption days are almost behind us.
HRT Rider Training understands the value of privacy, and will therefore only use the information you give us to process your booking and provide a quick and convenient service to you in the future. We may contact you about future HRT events and news, but will never pass your details to a third party without your agreement. You’ll always be able to unsubscribe from any communication you recieve.
What if it’s raining though?
Forecast rain has never stopped us riding or cancelled an event – in fact its often a great way to start the day!
If it snows, then we might think again, but otherwise we’ll be there whatever the weather. Hopefully you will too.
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